Returns policy

Unwanted goods

Standard stock items can be returned within 14 days of delivery or collection, unused, in their original packaging and in a resaleable condition. Bring them back to the yard with your receipt or order number, or ask us to collect for a charge.

Items we cannot take back

• Cement, plaster and other bagged goods once opened or if they have got damp
• Cut timber, cut sheets and anything made or mixed to your size
• Special order items that we do not normally stock
• Ready mix concrete and screed

Faulty or damaged goods

Check your delivery when it arrives and let us know about any damage or shortages within 48 hours. We will replace or refund faulty goods in line with your statutory rights. Photos help us sort it quickly.

Refunds

Refunds go back to the original payment method within 5 working days of us receiving the goods. Delivery charges are refunded only when goods are faulty or we have made a mistake.